Call Centre Agent
Department of Correctional Services
- Location
- National Head Office, Gauteng
- Salary
- R237 453 per year
- Job type
- Permanent
- Work setting
- On-site
- Sector
- Government & public service
- Closing date
- 09 Nov 2026
Posted 8 days ago
What you need
- Qualification
- Matric (Grade 12)
- Experience
- 0+ years
- Three posts available
- Matric needed; a customer service certificate helps
- No experience required
- Answer public enquiries and log them on the CRM system
- Based at DCS National Head Office in Pretoria
- R237 453 a year
How to apply
Apply on company website
How to apply: should be submitted online at https://careers.dcs.gov.za/. Emailed, post or hand delivered applications will not be considered. Official advert: DPSA Public Service Vacancy Circular 38 of 2026, post 38/104, ref HO 2026/11/102 (X3 POSTS). Government applications usually need the new Z83 form and a detailed CV.
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📝 Z83 application form
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Directorate: Marketing and Promotions
Requirements:
Grade 12 (Matric). Post-school Certificate/Diploma in customer service/administration will an added advantage. No Experience required. Experience in a Call Centre environment will be an added advantage. Computer literate. Competencies And Attributes: Proficient with CRM (e.g., MS Dynamics, Salesforce, or prescribed system), MS Office (Outlook, Excel, Word). Knowledge of call handling platforms (ACD/IVR/softphone), ticketing workflows, and knowledge base use. Understanding of POPIA and information security basics. Reporting procedures. Administration procedures relating to the specific work environment including norms and standards. Customer- centric, empathetic communication, active listening. Problem-solving and sound judgment. Attention to detail and accuracy. Resilience, stress tolerance, and time management. Team collaboration and accountability. Written communication for Notes, memos, letters and reports.
Duties:
Handle enquiries and client service to deliver professional, courteous and accurate responses through all channels. Resolve enquiries at first point of contact wherever possible. Capture all enquiries comprehensively and accurately on the prescribed Customer Relations Management (CRM)system. Escalate complex matters promptly to relevant branches/units with clear documentation. Maintain accurate records and support reporting and audit requirements. Safeguard personal information and sensitive data. Management of assets.
Notes:
Appointment under the Public Service Act.
Enquiries: National Head Office: Ms NS Khumalo Tel No: (012) 307 2174 or Ms TP Ngobeni Tel No: (012) 305 8589.
Reference number: HO 2026/11/102 (X3 POSTS)