Deputy Director: Knowledge and Information Management

Requirements:
National Diploma (NQF6) in Information Science, Knowledge Management or relevant qualification as recognised by SAQA. A minimum of five (5) years’ experience in Knowledge and Information Management environment, of which at least three (3) years should be at entry/junior management level (Assistant Director level or equivalent). Understanding of knowledge management frameworks, strategies, policies, implementation plans, governance instruments, practices and systems. Knowledge of relevant public-service legislation, directives, prescripts and departmental procedures. Understanding of knowledge management maturity assessments, monitoring and evaluation, change management, organisational learning, knowledge sharing, knowledge harvesting, and knowledge retention approaches. Knowledge of electronic knowledge management systems, digital information-sharing platforms, evidence management and reporting requirements. Strategic planning, leadership, people management, project management, change management, policy development and implementation, monitoring and evaluation, stakeholder engagement, research, analytical, problem-solving, negotiation and conflict-resolution skills. Good verbal and written communication, report- writing, presentation, facilitation, coordination, planning and organising skills. Computer literacy and the ability to work independently, under pressure and as part of a multidisciplinary team. A service-oriented approach, sound interpersonal relations, initiative, integrity and a strong sense of responsibility.

Duties:
Manage the development, implementation, monitoring and review of the Department’s knowledge and information management frameworks, strategies, policies, plans, protocols, guidelines, standard operating procedures and supporting governance instruments. Conduct and manage knowledge management maturity assessments. Develop, implement, monitor and update the Department’s knowledge management implementation plan, knowledge management Policy, knowledge management strategy, change management plan and monitoring and evaluation plan. Ensure alignment of knowledge management frameworks and strategies with DPSA directives, departmental strategic objectives and emerging good practices. Manage the implementation and institutionalisation of knowledge management programmes, initiatives, systems, and interventions that promote knowledge sharing, retention, accessibility, and utilisation across the Department. Coordinate communities of practice, After action reviews, brown-bag sessions, knowledge-harvesting and knowledge-retention processes. Facilitate knowledge management awareness-building and capacity-building initiatives. Promote a departmental knowledge-sharing culture through appropriate change-management interventions. Identify and implement electronic systems and digital platforms that support knowledge and information management. Monitor and evaluate the effectiveness and impact of knowledge management interventions and recommend improvements. Manage knowledge management governance structures, stakeholder engagement and compliance processes. Coordinate the establishment and operation of knowledge management governance structures in line with DPSA directives and departmental requirements. Manage the preparation, recording, quality assurance, approval and implementation of resolutions and decisions taken by knowledge management governance structures. Coordinate meetings of knowledge management governance structures. Represent the Department at the national DPSA knowledge management forum and other relevant knowledge management forums and platforms. Manage monitoring, evaluation and reporting on the implementation of knowledge management initiatives, plans and strategies. Manage the compilation and submission of annual, quarterly and ad hoc knowledge management reports. Facilitate consultation and reporting to the Department’s knowledge and information management forum and other relevant governance structures. Manage the collection, verification, and maintenance of evidence to support knowledge management implementation. Coordinate the submission of knowledge management implementation reports and supporting evidence through the DPSA online system.

Enquiries: Ms A Mampye Tel No: (012) 399 9263

Reference number: RCSM35/2026