Help Desk Support Technician
Department of Correctional Services
- Location
- National Head Office, Gauteng
- Salary
- R338 106 per year
- Job type
- Permanent
- Work setting
- On-site
- Sector
- Government & public service
- Closing date
- 09 Nov 2026
Posted 7 days ago
What you need
- Qualification
- Diploma
- Experience
- 1+ year
- Driver's licence
- Code 8 (EB)
Registrations / certificates: A+, N+, ITIL
- IT help desk role at DCS National Head Office, Pretoria
- Diploma or degree in IT or Computer Science
- A+, N+ and ITIL certification
- 1-2 years' help desk experience
- Valid driver's licence
- R338 106 a year
How to apply
Apply on company website
How to apply: should be submitted online at https://careers.dcs.gov.za/. Emailed, post or hand delivered applications will not be considered. Official advert: DPSA Public Service Vacancy Circular 38 of 2026, post 38/82, ref HO 2026/11/79. Government applications usually need the new Z83 form and a detailed CV.
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Directorate: IT Infrastructure and Telephony
Requirements:
Recognized degree or national diploma in Computer Science/Information Technology or equivalent qualification. (A+, N+) and 1-2 years’ experience in ICT helpdesk and ITIL certification. Valid driver’s licence.. Competencies And Attributes: Knowledge of multiple technical disciples (workstation connectivity, applicable software, and troubleshooting techniques). Good customer relations. Desktop hardware and software knowledge. Knowledge of desktop fault diagnosis and rectification. Telephone etiquette. Ability to work in a team. Typing, analytical, problem solving and good communication skills.
Duties:
Provide first line support. Provide first level telephone support to the end-user community on hardware, software and network-related problems. Liaise with clients and external vendors on logged calls. Log calls with external vendors as per service level agreement and track the resolution of the incident. Classify level, priority and nature of incident/problem. Escalate incidents and problems in the help desk system to other support areas. Track activities related to the resolution of the incident/problem. Administration of logged calls. Enhance technical analysis in terms of software/hardware trouble-shooting and problem- solving. Provide advice regarding the set-up, configuration and usage of computers.
Notes:
Appointment under the Public Service Act.
Enquiries: National Head Office: Ms NS Khumalo Tel No: (012) 307 2174 or Ms TP Ngobeni Tel No: (012) 305 8589.
Reference number: HO 2026/11/79