Diagnostician/Technical Representative Global Grade 10
Barloworld Equipment
- Location
- Gamsberg Mine, Northern Cape, Northern Cape
- Salary
- Not stated
- Job type
- Permanent
- Work setting
- On-site
- Sector
- Mining & energy
- Closing date
- Not stated
Posted 9 days ago
What you need
- Qualification
- Certificate
- Experience
- 5+ years
Registrations / certificates: Trade test (Diesel or Earthmoving Equipment Mechanic)
- Diagnostician at Barloworld Equipment, Gamsberg Mine
- You must be a qualified diesel or earthmoving mechanic
- At least 5 years since your trade qualification
- Investigate machine faults and write reports
- Handle warranty claims and run short trainings
How to apply
Apply on company website
Applying is free. Never pay anyone to get a job.
Job description
Key Outputs
• Expert technical support, investigations and reporting on resolutions of product issues in collaboration with
• Service engineering, ensuring product health and delivering end user acceptance at lower cost.
• Ensure improved product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management
• Compile informative product issue reports and address to Service Engineering, Caterpillar and Management.
• Provide expert technical support for Warranty resolution and one-hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines
Qualification, Experience and Competencies
• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years Trade qualification
• Experience in Technical report writing
• In depth understanding of the warranty process from start to end, including goodwill claims
• Applied failure analysis (AFA) and scrap barrel training will be an advantage
• Field Service and Technical analyst experience will be an advantage
• Machine system operations and component experience
• Demonstrated practical and theoretical training skills
• Sound interpersonal relationship skills
• Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)
• Trouble shooting, problem solving and failure analysis skills
• Applicable product knowledge
• Familiar with the use of Service Technician Workbench
• Business communication and presentation skills
• Planning and prioritizing of jobs