Patient Administration Manager

Mediclinic Worcester | Worcester | South Africa 

Closing date: 11/10/2026  
Number of positions: 1 
Recruiter name: Liezel Alberts  
Reference number: 74123  
 Workplace Type: On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To manage the Patient Administration Department and all related processes to ensure that correct accounting processes and procedures are being followed and address any issues that could affect the settlement of accounts and generation of income for the hospital to optimise revenue and cash conversion.

KEY RESPONSIBILITY AREAS

• Lead and manage the people in the department
• Patient administration management process
• Manage and mitigate departmental risks
• manage and distribute information to relevant stakeholders
• Manage and control department budgets/finances

REQUIRED EDUCATION

ESSENTIAL EDUCATION:

Grade 12; Tertiary qualification with debtors / financial experience

DESIRED EDUCATION:

None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:

• Minimum of 5 years debtors experience
• At least 5 years’ experience in a Managerial or Supervisory position
• Experience and insight in the total Patient Administration Management environment.

DESIRED EXPERIENCE:

• Previous medical aid/ managed health experience
• Background knowledge of the hospital/ healthcare industry
• Previous patient medical industry debtors experience.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Relevant aspects of applicable acts (e.g. Medical Scheme Act; Consumer Protection Act, PMB, WCA, RAF, etc.)
• Financial knowledge (e.g. compiles a budget; calculate ROI's for new equipment/buildings/expansions/new doctors; manage alternative fee structures, etc.)
• Rules and regulations regarding funder contracts
• Patient Administration policies and procedures (e.g. Patient Confidentiality, Bad Debts, Discount, relevant HR policies, etc.)
• Computer literacy (Microsoft Office package)
• B2B Lookup Phase II and the Debtpack Enquiry application
• Clinical codes management
• Basic anatomy knowledge and terminology
• Medical aid requirements/narrations (COID and Medical Aids)
• Manage financial risks (e.g. debt days/, cash conversions and trends with regards to bad debtors, etc.)
• Patient Admin programs on the AS400 system
• Patient Administration processes (e.g. Reception, Confirmations, Accounts and Credit control, Debtors)
• Audit principles and taking corrective and/or preventative action where necessary (e.g. risk management and quality management programme)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile