Customer Relations Officer: Registration and Compliance
Western Cape Department of Social Development
- Location
- Western Cape Mobility Department, Western Cape
- Salary
- R338 106 – R398 277 per year
- Job type
- Permanent
- Work setting
- On-site
- Sector
- Government & public service
- Closing date
- 09 Nov 2026
Posted 10 days ago
What you need
- Qualification
- Diploma
- Experience
- 1+ year
- 3-year diploma or degree (NQF 6) in customer service or similar
- 1 year of admin support experience
- Help clients and process operating licence applications
- Western Cape Mobility Department
- Apply online only on the Western Cape Government jobs site
How to apply
Apply on company website
How to apply: Only applications submitted online will be accepted. To apply submit your application online only: via http://www.westerncape.gov.za/jobs or https://westerncapegov.erecruit.co Official advert: DPSA Public Service Vacancy Circular 37 of 2026, post 37/353, ref WCMD 61/2026. Government applications usually need the new Z83 form and a detailed CV.
Applying is free. Never pay anyone to get a job.
📝 Z83 application form
Government jobs need the Z83 form. Get the official Z83 filled in for this post (position, department and reference number) plus your details, ready to sign.
Pre-fill my Z83Job description
Requirements:
An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification) at NQF 6 in customer / client services or customer/client care or related fields. A minimum of 1–year relevant administrative support experience. Competencies: Implement legislation, regulatory frameworks, policies and best practices relevant to the line functions; use information systems that support the management of knowledge and information relating to the line function; administer the Public Service Act, 1994, as amended (Act No. 103 of 1994); administer the Public Service Regulations, 2016; administer the National Land Transport Act (Act No. 5 of 2009); administer the Road Transportation Act (Act No. 74 of 1977); administer the Western Cape Road Transportation Amendment Law Act (Act No. 8 of 1996); administer the National Land Transport Regulations, 2009; manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements; process applications for operating licences; manage the functions, activities, processes and procedures of a Walk-In-Centre; manage financial management, monitoring and reporting procedures, systems and reports of the Directorate; Skills: perform numeracy and literacy functions; use computer systems effectively; communicate effectively in the required language; manage projects; perform accounting, finance and audit functions; conduct economic, financial and statistical analysis; perform legal administration; provide customer and client care; Other: compile and present reports; solve problems; communicate effectively; plan and organise activities; conduct research; work effectively under pressure; work irregular hours when required; meet tight deadlines.
Duties:
Render assistance with the handling of enquiries; Client Service and Application Administration; Business Process Improvement and Operational Support; Render administrative support services.
Enquiries: Ms J Ndlovu Tel No: (021) 483 0260
Reference number: WCMD 61/2026