Administrative Officer: Public Participation

Requirements:
Three-year tertiary qualification in management assistant at NQF level 6 and/or equivalent qualifications. 2 years’ experience in public service, customer care and public administration. Valid driver’s license and willingness to travel. Knowledge, Skills and Competencies: Customer care and public administration, understanding of national, provincial and local government structures and relations, Sound knowledge of community structures Programme and project management. Computer literacy skills in Excel, Word, PowerPoint, reporting skills, Creative thinking and analytical skills, Effective verbal and writing communication skills, Negotiation and facilitation skills, Interpersonal and cooperative teamwork, Computer literacy, Data capturing and Time management.

Duties:
Coordinate Public Meetings interventions and outreaches. Compile the Public Participation activity reports; collect and analyze performance reports of Operators to compile a weekly report, Identify, document, and alert the management team of trends in custom. Verify the accuracy and Integrity of captured information of the Public Participation database; Daily quality assurance of all cases captured and recommend accordingly on the system, Follow-up and closing of cases. Facilitate the implementation of Provincial complaint management procedures and processes according to the approved policy; Assess adherence to Standard Operating procedures by Operators and Frontline Staff on a daily and weekly basis.

Enquiries: Ms. J Links Tel No: (018) 388 4675

Reference number: NWP/OOP/2026/48 (X2 POSTS) Job Purpose: To administer and manage the Complaints and Complements programme